Fix the Crystal Report Viewer Issue

Problem

If this fails to load the Active X control into the clients browser (and this maybe because the customer has a security policy in place that means only admins can download the control) please see instructions for manually installing the crystal reports viewer

Resolution

Manually install the Crystal Reports Viewer in a client’s browser

Note: this process does not work if the server is x86 and the client machine is x64 - produces 

module not found and/or different CPU type errors.

Firstly you will need to find the following cab file on the Server on which crystal reports is installed: ActiveXViewer.cab

For Crystal 10 it is installed in C:\Program Files\Common Files\Crystal

Decisions\2.5\crystalreportviewers10\ActiveXControls\ActiveXViewer.cab

For Crystal 11 it is installed in C:\Program Files\Common Files\Business

Objects\3.0\crystalreportviewers11\ActiveXControls\ActiveXViewer.cab

Within the cab files are the following 3 dlls (you can right click on the cab file and explore to see the files within) – you need to copy the following 3 dlls onto the client machine in step 3 below:-

• CRVIEWER.DLL

• SWEBRS.DLL

• SVIEWHLP.DLL

1) Check to see if the following three files exist on the Client Machine

• CRVIEWER.DLL

• SWEBRS.DLL

• SVIEWHLP.DLL

2) If they exist, then un-register the files:

Run cmd.exe as an administrator and for each dll enter the command

Regsvr32 /u pathtofile\filename

3) Copy these three dll files to the client’s windows\system32 directory

• CRVIEWER.DLL

• SWEBRS.DLL

• SVIEWHLP.DLL

4) Register each file.

Run cmd.exe as an administrator and for each dll enter the command

Regsvr32 pathtofile\filename

5) Add web sites to intranet zone and Check Active X settings:-

Note: These instructions are based on Internet Explorer 7 Browsers

Click on Tools >Internet Options

Click on the Security Tab

Select Local Intranet Zone

Click on the Sites Button

In the popup window click on the Advanced Button

In the Box “Add this website to the Zone” enter http://*.mysite.net

Click on the add button

Click on the close button

Click on the OK button

You should now be back at the Security tab

Click on the “custom level” button

Scroll down to the settings for the category “Active X controls”

Ensure that the following are set within this category

Allow previously unused ActiveX controls to run without prompt = Enable

Allow Scriptlets = Enable

Automatic prompting for ActiveX Controls = Enable

Binary and script behaviours = Enable

Display video and animation on a webpage that does not use external media player = Disable

Download signed Active X controls = Prompt

Download unsigned Active X controls = Disable

Initials and script Active X controls not marked as safe for scripting = Disable

Run ActiveX controls and plugins = Enable

Script Active X controls marked as safe for scripting = Enable

Click on OK

Click on OK

6) Try and obtain a report in your web site

In your IE browser login to the your website and try to generate a report

You may be prompted to install the active X control – allow the installation, allow the active X control to run.

That’s it. The report should be displayed.